Refund Policy
This Refund Policy explains when and how refunds are issued for credits and plans purchased on FTOSINT. FTOSINT sells instant-access digital services (API credits) that are delivered immediately after payment is confirmed. Because the service is delivered instantly and automatically, all purchases are final. Refunds are not issued for change of mind.
2. When Credits Are Added to Your Wallet
We add credits to your account wallet only in this situation:
- Payment taken but not credited: the payment was completed from your bank (money was deducted) but the credits did not appear in your FTOSINT wallet due to a technical failure.
If this happens, we will add the missing amount to your wallet as credits — after you provide valid proof of payment. Acceptable proof includes the UTR / transaction ID, a payment screenshot, or your bank statement showing the deduction.
This is a wallet credit, not a cash refund. The amount is added to your FTOSINT balance and can be used for any API or plan.
3. Non-Refundable Cases
- Change of mind: if you added balance to your wallet and then decide you do not want it, a cash refund will not be issued.
- After using the service: if you purchased credits and used them to buy or access an API, refunds will not be issued — even if you later decide you no longer need the API.
- No valid proof: if you claim a payment was taken but cannot provide a valid UTR / transaction ID or proof of deduction.
- Payment not completed: if the payment was not completed or the money was not deducted from your bank account.
- Accounts suspended for violating our Terms of Service or Fair Usage Policy.
In short: once you add balance and purchase an API, it is yours. Credits are non-refundable and non-transferable. A refund is only considered when your money was deducted but no credits were delivered.
4. How to Request Missing Credits
If your money was deducted but credits were not added to your wallet, contact support via Telegram with the following details:
- Your registered email or username.
- The UTR / transaction reference ID from your payment.
- Date and amount of the payment.
- Proof of deduction (payment screenshot or bank statement).
Requests are reviewed within 2-3 business days. If approved, the amount is added to your wallet as credits.
5. Refund Processing
Approved requests are credited directly to your FTOSINT wallet. We do not process cash refunds to your bank account — the credited amount is added to your wallet balance and is immediately usable for any API or plan.
6. Disputes
If you have a complaint about a charge, please contact us before initiating a chargeback. We aim to resolve disputes amicably.
Raising a chargeback after your credits were delivered and used, or for a payment that was never completed, may result in immediate and permanent suspension of your account.